If you are still unable to connect after following these steps, disconnect the Cascades Computing power supply from the wall outlet, wait 30 seconds, plug it back in (ensuring that the power light is illuminated), wait an additional 30 seconds and check for an internet connection. If you are still unable to connect please feel free to contact us at (509) 720-8313 for additional assistance. Customers should attempt these initial troubleshooting steps BEFORE contacting Cascades Computing. Service calls to a customer's location resulting from a failure of Cascades Computing equipment will be repaired at no charge pursuant to our Terms of Service.
Service Calls resulting from CUSTOMER router or PC issues will be billed pursuant to rates posted on our website at the time of the visit.